Terms and Conditions
1. Shipping/Delivery. At this time Sympathy Expressions can only provide delivery to the Vander Plaat Memorial Home, Paramus NJ and the Vander Plaat - Vermeulen Memorial Home, Franklin Lakes NJ. We anticipate that the delivery area will be expanded in the future.
We are dedicated to delivering your floral orders in a timely manner.
The actual time and date your order is delivered is affected by the time of day your order is placed, holidays, peak floral periods and weather conditions.
All orders are processed 8 a.m. - 4p.m. EST. Monday - Saturday. Sundays 9a.m. - 2p.m.
There will be a 4 hour advance notice to ensure a timely delivery. ( for example orders received by 10 am EST will be delivered for a 2p.m. service, and orders received by 3 p.m. will be delivered for a 7 p.m. service).
Seasonal and regional conditions may affect the supply of specific flowers. Some varieties or colors may not always be available. In some cases, substitutions may be necessary.
We reserve the right to substitute items not available, with equal or more value, without incurring additional charges. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement. In single variety arrangements, variety will take preference over color.
2. Payment - All transactions are in US currency and will incur a 6.625% state sales tax.
3. We provide 100% Satisfaction guarantee on the freshest and highest quality of flowers and plants. These products are direct from the growers to ensure the best and freshest flowers available.
If there are any questions about our products please contact us immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
4. Cancellations - While we process your request the moment we receive it, it is sometimes very difficult to get cancellation requests complete. Due to the importance placed on a timely delivery of your request, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order.
Cancellations must be done with-in 3 hours of placing your order. We reserve the right to charge a cancellation fee of a minimum $10.00 per order for any order cancelled after this period of time.